Kink.comFrequently Asked Questions
Frequently Asked Questions
Billing Issues:
| Q. |
How do I cancel a recurring membership? |
| A. |
Click on the "My Account" link and click the "Cancel" button next to the subscription you wish to cancel. |
| Q. |
Why is my application for membership rejected? |
| A. |
- You may be in a country that we do not accept credit card
payments from. Please contact the card processor(s) directly using the
links on their signup page - we don't process credit cards and are
therefore unable to help you with this.
- You may not physically be in the country the card was issued
in. Solution: use a card issued in the country you are trying to join
from.
- You may have disputed payment with an adult site in the past.
Solution: don't dispute charges you make.
|
Login Issues:
| Q. |
Why can't I login? |
| A. |
- If you have trouble logging in, in most cases closing all open
browsers and starting over will fix the issue. **Important** - Don't
click on any bookmarked links to the site.
- Make sure you are using the correct login (remember also that
logins are CaSe sEnsitiVE).
- If you still can't get in and are redirected to the login
page (or don't even see the login page), download and install Firefox.
Use Firefox to access our sites.
- If you are using the AOL browser, download and install Firefox.
Use your AOL browser only to establish an internet connection, then
open Firefox and use that to access our sites.
|
Site Performance Issues:
| Q. |
Why can't I play your videos? |
| A. |
Are you trying to play *movie clips* or
are you trying to play a *streaming video*? The two are completely
different. Streaming movies require that you have nothing on your
computer or network that interferes with the communications between our
streaming servers and your computer. The following can cause blockage
of these transmissions and therefore the inability to play streaming
movies:
- Corporate networks
- Hotel networks
- Badly configured home router, like a wireless network
To test your players, please do not use the streaming movies,
rather go to the movie clips section of any shoot, right-click on a
clip and save it to your hard-drive ("save link as" in Firefox, "save
target file as" in IE), now click on the "Real" select at the top of
the page and repeat the process with a Real media clip. Now play the
clips *from your hard-drive*. If you can play the clips, you know the
problem is either with your internet connection or with your network.
If you cannot play the clips, then the problem is with your computer.
Make sure you have installed the latest versions Microsoft and from Real.
|
| Q. |
Why won't Real Media play on my computer? |
| A. |
You need to install Real
Player to view any of our streaming movies and the Real clips: you
don't need it, Realplayer basic is all you need. It is very easy to pay
for the 'Premium Realplayer' on the Real website, but you'll only need
the free Realplayer basic.
|
| Q. |
I have a fast Internet connection, yet your streaming movies don't play smoothly. |
| A. |
First thing, update your Real Player to
Real 10. It is very easy to pay for the 'Premium Player', you don't
need it, the basic Realplayer is all you need. Make sure that you
follow the installation carefully, disable all the silly offers that
Real tries to bundle with the player. If you install the player
carefully it's a great utility. Now, open your Real Player, go to Tools
> Preferences >
- In the General>Playback Settings>On-Demand tab, make
sure the Cache box is checked
- Under "More Options" on this same tab, you may want to
increase the number of buferring seconds
- In the "Connection" tab, test your Internet connection using
the built-in utility
Other settings in Tools > Preferences to play with if you still have
trouble with performance:
- Connection>Network Timeouts - try increasing the timeout seconds
- ardware>Video Card Compatibility - bring down the slider
NOTE: if you are not on DSL or cable, forget about streaming the
movies, they will never look good. Rather, download the clips to your
machine and play them from there.
|
| Q. |
I upgraded to Real 11 and now the streaming movies will not play. |
| A. |
Real 11 may still be in beta (testing
stage) and may have difficulty playing on some sites. Please re-install
Real 10.5. This may be downloaded from here.
|
| Q. |
I own a Mac, how can I play WMV movie files? |
| A. |
In order to play WMV clips on the mac,
download the Windows Media Player. Download the correct player for your
system (either OS X or OS 9). Follow the instructions to install the
player. Please make sure your browser is closed when installing the
software. If the WMV files will not open after installation, try the
following:
- Select a downloaded wmv file by clicking on it once to
highlight it
- Do a "get info" on the file (keystroke: command + I)
- # In the info panel that opens, look for where it says "open
with"
- Manually browse to the Windows Media Player application and
select it. Check the button that says "change all"
|
| Q. |
Why do I get message saying the content doesn't exist or the link is broken? |
| A. |
Clear your browser cache: close all your
browser windows, go to Start>Settings>Control Panel>Internet
Options> General>Temporary Internet Files, check the 'delete all
offline content' box, execute, reboot.
|
| Q. |
Why does nothing happen when I click 'Toggle All' and then click 'Download as Zip'? |
| A. |
Actually something does happen - Windows
is frantically trying to reserve disk space for an approximately 300M
zip. If your computer is running low on space this procedure may take a
while. While it's doing so , it appears that nothing is happening.
However, the disk activity indicator will reveal the download is in
progress. The solution is to make sure you have enough free space on
your computer. We recommend at least 1 GB.
|
Other Issues:
| Q. |
How do I remake the full movie from the short clips? |
| A. |
- WMV files: drag and drop all the clips you want to play into
your Windows Media Player
- Real Media files: the new version of Real Player now
supports playlists similar to Windows Media Player. Drag-and-drop the
clips you want to play in sequence into your playlist.
|
| Q. |
How do I open ZIP files? |
| A. |
Our pages include the possibility to
download many files (pictures or video) as a zip file. To open a zip
file on your computer you will need one of these programs:
Mac Users: OS X has a built in archive maker, right-clicking
(ctrl-click) on a ".zip" file should show you the options to unzip the
archive. Almost every Mac has a utility called "stuffit" which can also
handle zip files. Normally, just double clicking a compressed file
launches the utility and unzips the file. If you do not have this
utility, you can download it free.
|
| Q. |
Do you currently sell videos or DVDs of your work? |
| A. |
Not currently.
|
