Before you try contacting us, please visit the FAQ. Many of your questions may already have answers listed on the FAQ, so checking it first will save you time. The section below can also help address billing issues you may have. If those do not help resolve the issue then please fill out the contact form below.
Contact Form:
Use this form to contact us if your login isn't working, you can't find your transactions, you want to cancel your membership or have questions.Very Important!
- Automated responses will only be sent to the e-mail address on record. If you no longer have access to the e-mail address you used to sign up with, you need to tell us what that e-mail address was.
- DO NOT USE an inbox protector such as spam-guard. If you do, you will NOT receive e-mails from us. Either disable it, or use an e-mail address without spam-guard.
- If you don't receive a response from us within 12 hours, there is something wrong with your e-mail account. Check your spam folder, and write again (politely).
- Include the e-mail address we have for you (if you are a member) and at least 1 more search field (Member ID, Username):
Billing Contacts
We use different payment processors to charge credit cards and checking accounts. If you don't find your membership on the first link please try the other.
| Credit Card | Your Statement Shows | Cancel/Retrieve Online | U.S. Toll Free Number |
|---|---|---|---|
 |
C.E. LLC or CELLC 8009355771 | Billing Support | 310-258-6200, 800-935-5771 |
 |
EPOCH.COM *CYBERENTER | Billing Support | 800-893-8871 |
 |
C.E.LLC | Billing Support | 888-205-2664 |
| Checking Account | Your Statement Shows | Cancel/Retrieve Online | U.S. Toll Free Number |
 |
Jetbill.com | Cancel/Retrieve | 888-205-2664 |
|
EPOCH.COM *CYBERENTER | Billing Support | 800-893-8871 |
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If you have any difficulties finding or cancelling your membership, please fill out the below Contact Form |
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